We want to thank our community members for their patience and for participating in testing and troubleshooting our current phone system. We have heard your feedback and collected data to identify issues and resolutions to them.
What to expect?
The main call-in numbers for Talkeetna (1-907-733-2273) and Willow(1-907-495-4100) will remain the same. There will be a reduced number of options available from our phone menu system. In fact, there will now only be three. We have added a feature for other healthcare organizations to simply dial an extension as soon as they hear the menu greeting and we have now added a call queue for patients and others who wish to hold to speak with a live person who will direct them appropriately.
When to expect it?
We are testing our new system on November 6th. We do not anticipate any downtime and look forward to a smooth transition. After a week of testing, we will switch all of our internal systems organization-wide and hope to improve your overall satisfaction.
We'd love to hear from you!
We would love to hear from you after we go live with the new system. Please send us a message through our website contact form, or if you've recently had an appointment with Sunshine Community Health Center we would love for you to complete our Satisfaction Survey by clicking the link below!
Kung nakakaranas ka ng medikal na emergency, i-dial ang 911.
Sunshine Community Health Center